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Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Powered by. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Amendments can only be made up to 48 hours before the pick-up time. Thank you guys for that excellence!!! Wisecars customer support is available 24/7. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Your voucher is normally issued 48 hours before the pick-up time. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. It was very easy to make reservation and booked a rental car in a few minutes. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If you have already provided us with your flight details, the car rental company will be able to track your flight. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Verification can help ensure real people write reviews about real companies. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. The Car Rental Company must give its consent to repairs and replacements. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Mi az a Trustindex? If you do not agree with any part of them, you must not proceed with your booking. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Email Protect your account with two-step authentication Send code Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If you cannot find the confirmation email, please contact us via our website. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. You can also find this information on the confirmation voucher. What's Wisecars' cancellation policy? rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Even worse, they've created hundreds of fake 'good' reviews to fool people. You have a guaranteed booking with us and with one of our trusted premium suppliers. As with any amendments, just scroll down to the bottom of this page and create a support ticket. rj vlemnyt. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. Please make sure you return the vehicle to the same rental company from which you collected it. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. If you are involved in an accident, the local police and the Car Rental Company must be contacted. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. All persons driving the vehicle must be in possession of their driving license at all times. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. What's Wisecars' cancellation policy? If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). If you do not agree with any part of them, you must not proceed with your booking. You will find the telephone number in the Car Rental Agreement. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. When you return your car, the car rental company will check it, and charge you for any damages. Wisecars does not take responsibility for partners response times. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Here are 8 tips for writing great reviews. 2023 Wisecars. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Garantljuk, hogy minden rtkels vals. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Wisecars does not own or operate any Car Rental Companies. Wisecars does not own any physical locations or offices. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. In all these cases, you will receive no refund of the money you have paid. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Just scroll down to the bottom of this page and create a support ticket. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. When you rent a car, you will usually need excess coverage. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The price is at end only a quarter of thee rate! In peak periods this may not be achievable. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Even a basic insurance. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Wisecars does not store credit card details. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. www.wisecars.com. Please make sure you return the vehicle to the same rental company from which you collected it. Read more from https://www.wisecars.com/en-us/reviews. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. ONWise users may obtain an online cancellation quote through our contract administration platform. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Expired or provisional licences will not be accepted. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Date of experience: 07 February 2023. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. In that case, the special cancellation terms are presented during booking. Wisecars (collectively we, our, and us) is an international vehicle rental broker. You can present the voucher either in a printed version or a digital form (such as from your smartphone). What's Wisecars' cancellation policy? If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Please note, we only delete personal data on the request of the individual. In peak periods this may not be achievable. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. The use of our website signifies your acceptance of these Terms of Service. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Free cancellation up to 48hrs before trip. Amendments can only be made up to 48 hours before the pick-up time. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Wisecars falsely advertised vehicles for rental on their website. Wisecars employs limited use of cookies for your safety and does not store any personal data. Your voucher will clearly state the address of your vehicle supplier. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. The car rental company will charge you for the additional driver for the whole time that you have the car. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. No charge will be made for amending your booking before the start of your rental. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached.