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Re: Fios order on hold, moving very soon. New comments cannot be posted and votes cannot be cast. In order to pay your Verizon bill using your Verizon e-gift card, you can call 1-800-876-4141 and enter the number 4438. . Called, held for 50 min, spoke to an agent. Thanks for the info. I am moving within this upcoming week, and I am worried that I will not have internet access. Lastly, there could be an issue with the billing address associated with your account. Have a phone you love? Thank you. With select 5G Unlimited plans. I was wondering why I had not received notification that the phone had shipped. Started and stopped a couple of times. Do I tell them my phone number or will they send me a code to verify my number. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Press question mark to learn the rest of the keyboard shortcuts. There are a few reasons that could be the case. So I guess if you can see your purchase amount in your order status page, you should be fine. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). New comments cannot be posted and votes cannot be cast. Press question mark to learn the rest of the keyboard shortcuts. Save my name, email, and website in this browser for the next time I comment. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. User ID/ Verizon mobile number. Comparing Linksys EA7500 vs Linksys EA8300 vs Linksys MR8300 Sort: Order Added Price: lowest first Price: highest first Brand: A - Z Brand: Z - A Top Rated Clear All. And when I did the reorder they did not add any trade-ins. The app keeps telling me to "take action": "To process your order, we need you to take action. It generally takes around 2-3 weeks for Verizon to process an order. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. 99/mo for 600 GB storage after. Is there anyone from Verizon who reads and responds to these messages? This is to protect both Verizon and the customer from unauthorized charges. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Open the Verizon Messages app. Just got my shipment confirmation for my order! Thanks again. Open the Verizon Cloud app. Once your order comes up, youll be able to see its current status along with other important details like shipping information and estimated delivery date. Spy on Someone's Verizon Text Messages. I am spending my 3rd hour with them - same message "Max order read attempt reached." Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. My move in date is approaching soon (June 21st), but my Verizon Fios order has been on hold even after uploading my proof of residency a while ago. Touch and press the TV button on your Spectrum remote control, then press and hold the OK button for a second while still holding it. More options. I have a net10 samsung sch-s738c phone. Holding my order. I was told to expect my iPhone 14 Pro Max 512gb Space Black to ship after October 21. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. oxnard hazardous waste disposal Scramble Words is a word-making game . Last night I started a line with Verizon and ordered a used phone through them. I figured Id get screwed out of the promotion if it got canceled. The whole process shouldnt take more than a few minutes. You can choose the starting and ending characters in order Word Scramble Finder is a tool used to help players succeed at the multiplayer game Word Scramble, in addition to other puzzles. Please check your Private Messenger inbox for a message from a Verizon support agent. Let me know if you find a solution. However, most of these issues can be easily resolved by contacting customer service or by providing additional information/clarification to them. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. Thank you. You can find out if a text message is encrypted. and they have no idea what it is and how to deal with it. If you dont hear back from the seller or if your order status remains unchanged after taking action, try contacting customer service for assistance. I had pretty much the same experience, and the payment went through this time (Thanks Kelsey!) If youre a Verizon customer, you may have noticed that your order is on hold. 10-28-2022 06:35 PM. No more on hold, And I got shipping info right after. Second, if youre ordering a new phone or tablet, Verizon needs to make sure its in stock before it can ship out your order. If this is the case, you should contact your bank to make sure everything is correct on their end. Thanks again. Apple has already said they were giving people a week to sort out their orders before cancelling. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. 2. Shout out to Silvester, you deserve a raise!! I had an in depth conversation with them about this issue yesterday. One of the accepted forms of proof listed is a ratified purchase contract, so I uploaded that. I just put in a new order, even though that meant pushing my iPhone 13 back. From a web browser on a computer, sign in to My Verizon. In Roblox Warrior Cats: Ultimate Edition, players can fully customize their cat and join one of the six factions t It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. With select 5G Unlimited plans. And another thing I noticed is that the agents have an itch for reordering. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Thanks man, will call Verizon again to confirm this, Sam here. Customer service is closed. Edited to say: I see now that the attempted order and $110 charge to my Amex yesterday is still pending along with my charge today. If you still need help, you can contact Verizon customer service for assistance. Everything went through without a hitch. Hold messages can help you communicate better with customers. One was the iphone 14 which we knew was backordered until November 18th. Plus, get iPhone 13, on us. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Will Messages Deliver After Airplane Mode. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. You must be signed in to access this part of the community. I had to get the charged verified through my bank and then get Verizon to run the payment again, and it went through. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. Any normal person would have moved to another provider (AT&T) in my case. Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. If youve ever placed an online order only to receive a notification that your order is on hold, you know how frustrating it can be. Definitely will need customer support tomorrow. First, try checking the status of your order online. I have a message on my Verizon account saying I have until October 13 to verify my order. Accessibility Resource Center Skip to main content. I will update my post if it does but I highly doubt it will. This is to ensure that youre able to pay for the service and wont default on your payments. Another reason why your Verizon order may be pending is that the items you ordered are out of stock. On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. 1. Clear your cart, cookies, cache and try it again, Didnt work, guess the issue is on Verizon side. It may be prudent to await this in store delivery. - Back up the original sizes of your photos and videos (with no . I got a concerning email and Notification from the "My Verizon" app saying "Unfortunately, there was a payment failure and we were unable to complete your order with the payment information you provided." There was a link after the message which I clicked. Press and hold the power switch until you see the power settings. I have zero trust in Verizon at this point. "You should be fine" . Nope, the T&C bar is gone. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). Tap Photos & videos. I have been purchasing my iPhones from Apple. To get your order moving again, simply follow the instructions in the notice you received and provide the requested information to the seller. You can't have more than 1 pending order on your account at a time. Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! Ordered Verizon Fios about two weeks ago, and the order is still on hold. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. How can I? Pick up your online order at a Verizon store FAQs Have a phone you love? Remember my username. Ordered Verizon Fios about two weeks ago, and the order is still on hold. This number is available 24 hours a day, 7 days a week and can be reached by dialing 1-800-922-0204. Verizon Cloud Login is used to access Verizon cloud storage. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). You may be wondering what you need to do to get your order moving again. How did you get out of this situation?? Checked the Verizon app and the "order is on hold".so I entered pymt info again. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. There are orders that may be designated as " On Hold" or " Suspected Fraud" status according to a set of established system parameters that requires further review of the order before it is processed. 3. What is the best way to take action? During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. I can customize whether I want pictures, videos, contacts, notepad notes, screenshots, etc. Its obvious Verizon has lost control over the process. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). You may also be asked to provide a government-issued ID, like a drivers license or passport. They have assured me the order is fine multiple times but I have same issue after needing to reorder to change color choice. Cookie Notice I placed my order on 9/10/2022 and everything was normal until 9/16/2022. JavaScript is disabled. If youre wondering why your Verizon order is on hold, there are a few possible explanations. Go to verizonwireless.com and log in to My Verizon. You should not use this feature on public computers. The person he spoke with said that they couldn't get the order to open up that something was wrong. Create new account. You must be signed in to access this part of the community. Wondering if anyone knows what if anything I can do on my own tonight. 653. Welcome to /r/Verizon! And guess what?!! they should be able to sort it out. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No, turned out I had to unfreeze Equifax and then deal with a fraud alert on my account - not eligible for self-serve, no reason given. Was supposed to be delivered on 9/30. It may not display this or other websites correctly. Thanks for the info. This can be done by providing some personal information, like your name and date of birth. 4 (110) The MR8300 high-performance Tri-Band router with Mesh WiFi delivers superior speeds throughout your home, essential for streaming movies, gaming. Can anyone from Verizon contact me? Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Ways to pick up Locker Pickup Visit your selected store and pick up your order at our self-serve lockers. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. On-hold music can help reduce hang-ups, especially during long waiting periods. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Then, you can view the Verizon messages by scrolling through the messages you have communicated with a particular contact number. Details: Your service can be suspended between 30 days to 9 months. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Status read: Call the apple rep and get that sorted. This can happen if you moved recently or if youre using a P.O. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Other reasons include issues with the shipping address or billing information. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. If you talk to them again, ask if they see a blue banner in your order that says Backordered. This process is in place for our consumer's protection. Will see what happens. Buy now Support Shopping & Deals Pick up your online order at a Verizon store FAQs Don't want to wait for your online Verizon order to be shipped? I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on Hold": Dear Valued Customer, Your order is scheduled to be processed. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. From the top of the page, hover over Support and then click Order Status. If this is the case, simply contact customer service and theyll help sort things out for you. Get up to $500 when you. Have a phone you love? Press and hold the power switch to turn your device back on. Ends 2.28. Keep me informed what you find out if you could and I'll do the same. Overall, there are a few different reasons why your Verizon order might be pending. Get up to $500 when you. We received your order and it is in process Expected Delivery Date: 09/19/14. Online only. With a little help, you should be able to get your order moving again in no time! Fraud dept phone number is: 888-483-7200, option 3, then option 1. Forgot info. Verizon has not yet provided any information about when the issue will be resolved. Exchanging propane tanks can cost between $5 and $6 per gallon, while refilling costs between $4 and $5. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Also if youve ever had a late payment, this can trigger the system to look at you more closely than normal. Verizon customer now for 17 years but just about to end! Click on the "Power Off" or "Restart" button. The order went through and I got a confirmation email right away. Welcome to /r/Verizon! 3-inch touch screen on this Googl. Remember my username. If youre having trouble with your order, the first thing you should do is check the status online. This is a huge issue and I need help ASAP. Yesterday's order didn't go through so now I have two pending Amex payments. While a lot of things there are exactly worth the dollar you'll pa. Store Information >. Get up to $500 when you. Plus, get iPhone 13, on us. And in the process, they mess up the order the second or third time in some cases. Have a phone you love? Press J to jump to the feed. If youre porting your number over from another carrier, this can add an additional week or so to the process. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the .