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Holland America Line is hosting the Orange Party on board each of our ships on one evening every cruise. A Sometimes having multiple Adobe files open at the same time can cause information to display incorrectly. Celebrity Cruises Celebrity Cruises offers two internet packages, Stream and Surf. a variety of cruise ship internet packages, Carnival Cruise Line offers three different internet plans, Guide to Celebrity Cruises Always Included Package (2021), Staying Safe on a Cruise Ship: Preventing Falls While Cruising, Five Best Cruise Ship Bars for Beer Lovers, 31 Cruise Embarkation Day Tips Every Cruiser Needs to Know, Complete Guide to Princess Cruises Drink Packages, Complete Guide to Drink Packages on Celebrity Cruises (2023), Royal Caribbean Drink Packages Guide (2023), Everything You Need to Know About Norwegian's Free at Sea in 2023, Complete Guide to Drink Packages on Carnival (2023). This also means that weather can affect connectivity. For voyage that depart from and return to Australia and/or New Zealand, this policy applies to guests 18 years and older. Certain ship transfer operations (i.e. Enjoy therapeutic water treatments as you steam in a thermal suite or bathe in herbs, all the while cruising to exotic destinations and enjoying the indulgences that are a signature feature of luxurious Holland America Line cruises. A In order for us to provide notification that your Express Docs are ready, all guests must provide their email address to register & complete their online check-in. Tickets are nonrefundable. Air/Sea representatives are available 24 hours a day, 7 days a week and 365 days a year. Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001. You may be required to present additional or different travel documents, such as a passport when entering foreign countries, including some countries in the Western Hemisphere. If we get OBC 'per stateroom' DW and I can spend it at the same time! These appraisals form the basis for promotion decisions. Holland America Line is not responsible for airline schedule changes. When booking GBBB-eligible sailings, passengers get to choose one of four perks, including unlimited internet at no cost. Many ships now have branded apps that allow cruisers to chat with each other onboard. Q How will I know when Express Docs are ready for my booking? Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience. You're no longer able to bring a free bottle of wine onboard. A Bags VIP agent will retrieve your luggage from baggage claim and deliver it straight to your ship, where it will be waiting in your stateroom. Subject to availability. A We recommend that you arrive at the pier approximately three (3) hours prior to ship departure time to allow sufficient time for pier-side check-in. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees: All other questions and concerns regarding air arrangements should be directed to your travel advisor. Luggage will be delivered within four hours from the time the bag arrives at the baggage carousel, or within six hours for delivery destinations more than 40 miles from the airport. Flexible Fares: Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made prior to the cruise final payment due date. Depending on the destination, cruise ship capabilities, and even your stateroom location, the variances in coverage can be significant. *Expert Advice: Luggage Forward is a great way to avoid lugging formal wear for pre- or post-cruise hotel/land packages send baggage ahead of you that wont be needed for that portion of your trip in order to more fully enjoy your journey. HAL also offers decent wines by the glass, as well as 100+ wines by the bottle. It is truly a suitable prelude to your carefree holiday. A We now provide Journey guests with Express Docs. Generally, the ship is subject to certain government procedural requirements upon arrival. In addition to all of the amenities that typically come with a standard cruise fare, Have It All also includes four high-value extras in the fare with more amenities as the length of cruise increase. Please keep these available for check-in. You can still use your mobile devices on a cruise ship by purchasing a WiFi plan from the cruise line. Staterooms C6104 and H1805 have wheelchair access on the right side when facing the bed. They'll save you up to 25%. MSC Cruises MSC Cruises offers a variety of internet packages. Please be assured this is for your safety. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies and routine medical procedures. The base Surf Wi-Fi package included with Have It All includes access for one device for each of Guest 1 and 2 on a booking. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. For activities and programs for children age 3-17, please refer to the CLUB HAL YOUTH PROGRAM section. Contact our support line at 1-800-628-4771 to request assistance. We recommend that guests contact the airline(s) directly once you receive your air confirmation if you require assistance to request specific seats. The Wireless Maritime Service system is available for use when the ship is in international waters. A To expedite the checkin process at the pier, we recommend that guests print out one full copy of their Express Docs for their party along with the first page and any applicable vouchers for each guest traveling. You will also be able to request tours on the ship at the shore excursion office. Guests on a multiple device plan will all have the same service level package. Started June 21, 2021, By A In order to have the most accurate information available onboard your voyage, we recommend that you complete the Online Check-in process at least 30 days prior to departure. Are you saying HIA gives each person their own access from their device, but the occupants can only get on one at a time? You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. Q What are the benefits of having Express Docs? These suites have a king-size bed convertible to 2 twin beds. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. If you believe you need a larger scooter, please contact our Guest Accessibility Department so that we can discuss your requirements. If this happens, try closing and reopening the browser. No sharing is permitted. The Value plan starts at $54 for a three-night cruise, meaning you may surf all your favourite sites, including email, news, sports, weather, banking and finance, but it does not support Skype calling or music streaming (e.g. U.S. citizens on U.S. roundtrip or "closed-loop" cruises: U.S. citizens who board a cruise ship at a port within the United States, travel only within the Western Hemisphere, and return to the same U.S. port on the same ship may present a valid US passport, U.S. Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast Cards. All itineraries are 7 days except a 9-day holiday trip departing December 30. The Front Office on board may require the collection of passports for cruises that travel from country to country to prepare for immigration formalities. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. All of our crew are appraised by a senior officer at the end of each sailing assignment. Some apps do offer a chat feature that can be purchased for a small fee. We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable. This number is provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Share and review this information prior to leaving for your vacation. Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. Full payment for air reservation is required at the time of air booking. Prices can vary from $8 per day for social media packages up to $34.99 per day for unlimited premium WiFi packages. Disney Cruise Line Connect@Sea offers Disney Cruise Line guests WiFi packages based on usage. To help maximize the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available: For additional information on the ship's facilities or ability to accommodate guests needs that may not be covered in this section, please feel free to contact theGuest Accessibility Department at: For post sailing questions or concerns please contact our Guest Relations Department at: For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Up to $500 per cabin in . In this video, health experts offer helpful information on getting the right immunizations for safe and healthy travel. Q: Can I wear shorts in the main dining room? Changes to Restricted air reservations will result in cancellation of the entire air booking and cancellation fees up to the full cost of the ticket. Because governmental travel requirements change periodically, you should check with a visa service or the consulate of each country you will visit no later than three (3) weeks prior to sailing to verify travel documentation. You will recognize our representatives by their Holland America signs. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Speed limitations depend on the package level and ship, so checking to ensure you have the right service may include additional service level add-ons, but basic levels remain free. In addition to IMO requirements, every ship operates under the maritime laws of a specific country, referred to as the ships flag state. Learn about our health protocols. If you plan to bring a service animal, you must call ourGuest Accessibility Dept. Home; About. If you don't see our representatives, please have one paged. Premium this has the highest amount of data which allows for everything including streaming and video calls. Your luggage will arrive in your stateroom later in the afternoon, via your cabin steward. You may also contact your travel advisor, CIBTvisas or other local visa services for assistance in determining which visas will be required for your specific cruise based on your nationality. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone that is at least 21 years old; one adult chaperone is required for every five people under the age of 21. The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. Luggage Forward is a worldwide door-to-door service allowing you to have your bags picked up at your home and delivered to your stateroom. If the Online Check-in is still incomplete three (3) days prior to ship departure, Express Docs will still be available for printing; however, you will need to provide this information again at the pier. A Rabbi is on board for High Holiday services. We are Don and Heidi, the husband and wife travel team behind EatSleepCruise.com. Shoreside, many of our people either have spent years first working on our ships or have other maritime experience. As Holland America is part of Carnival, StarLink Internet will be coming to the fleet in 2023. So, theres no charge for social media, email, web browsing, or messaging. The pay as you go package costs $0.25 per megabyte. Applications and additional information may be downloaded from their website. Update: Celebrity Cruises announced that beginning November 17, 2020, basic Surf internet will be included in the standard cruise fare. Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I7108, I7099, I6131, I6116, V5175, V5152, I5133, I5112, V5057, V5055, V5054, V5052, VH4146, VH4167, VH4107, VH4096, C1134, C1125, C1123, C1121 are fully accessible. Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible. MS Nieuw Amsterdam cruises in the EeasternWestern Caribbean on 7-day roundtrips to St Thomas, San Juan, Cozumel, Grand Turk, Georgetown, Ocho Rios. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Is there a way to call from your smartphone? Fully Accessiblerooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. A special kids menu is available at each venue, and we can accommodate a variety of dining restrictions and preferences. The Navigator App's free text chat feature works great as long as every person you want to communicate with has the app installedobviously smartphones or tablets are needed. @ciabelle when onboard, there is a messaging facility on the Navigator app that is free to use. You can also add extra funds to any payment and the remaining balance will be recalculated into equal amounts. Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. The VOOM Surf Package is the cheaper of the plans and offers all the basics without steaming abilities. Double Your Onboard Spending Credit Now you have two ways to receive Onboard Spending Credit on your next cruise. We also conduct live fire drills at training facilities around the world and have expert trainers on our full-time payroll who regularly visit all of our ships several times during the year. We remain optimistic that out approach on future sailings will become more flexible. Airline bookings are subject to flight schedule changes by the airlines. Internet speeds can vary significantly from line to line and ship to ship, depending on factors such as location and available bandwidth. A Express Docs are provided for all cruise products, including Land+Sea Journeys. Please note: For credit card payments made in Australian Dollars (AU$), a charge of 1.1% will be applied. Fares quoted are those currently in effect. If you venture farther north you will find the climate to be drier. 450 Third Ave. W Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. Wavenet is the internet service provided by Oceania, and the basic levels are free to all sailing with them. Please Note: The Signature Express Baggage service is the most relaxing and hassle free disembarkation Holland America Line offers. Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. To learn more about family cruises with Holland America Line here. For your convenience, a variety of optional beverage packages are available for sale to accommodate the varied needs of your family. (DH and I have been discussing our guesses on how the database for Navigator is structured. Silversea has unlimited complimentary internet for all those sailing. Some countries require that you obtain and carry with you official documentation, called a visa, before entering that country. Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers. The Stream package allows for full WiFi access including video chat and streaming of music and movies. If the current available price exceeds the original airfare, the guest must pay the additional charge. Westerdam do a Zoom call, etc. She is a self-confessed thrill seeker, obsessive planner, and over-packer. Internet access onboard is free, but there are some significant limitations on bandwidth for such activities as streaming. Your visa requirements may be different to the standard information given for air travel. without the from the ship to tender and/or from tender to shore. To learn more about applying for these documents we strongly recommend you visit the following website for details:Read more about applying for these documents. Carnival is pretty transparent in the three levels of Wi-Fi offered: Social Plan $6.80/person per day (can save 15% if purchased online pre-cruise) allows access to social sites/apps, and airline websites, presumably to allow the user to check in for their flight while aboard, but may not allow access to other websites/apps, Value Plan 10.20/person per day (can save 15% if purchased online pre-cruise) allows surfing on websites and access to email, but does not allow for streaming (i.e. Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Surf costs $24.99 per day and includes the Social Package plus generic browsing sites, email, news, finance, sports and more. You can print your boarding pass after Online Check-In is complete. Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland America Line fleet, either by accessing our wireless network or utilizing the workstations located in the Explorations Caf. This package allows unlimited usage but can only be purchased onboard. QUICK. Click Done when youre finished.). Holland America Line is not able to arrange for wheelchair assistance at airports or train stations. Ambulatory Accessible The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. For Microsoft Windows, NVDA and the Google Chrome browser are recommended. All personal devices can be used to connect to the ship's Wi-Fi services. Roll-in Shower: Staterooms J1074, K1011 & K1012. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Any changes will result in the cancellation of the entire air booking. Some carriers do offer specific cruise ship packages, but general international plans do not apply to cruise ships. If you are pregnant or sailing with a guest who is pregnant they must provide a physicians letter stating the expected due date, medical fitness to travel and the pregnancy is not high risk. All mail is subject to local postal office procedures and rates in the port mailed. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Photo Credit: Solarisys / Shutterstock.com. Click the Remove All Website Data button to delete all cookies currently stored by Safari. This suite is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. For a full overview of all policies, see Worry-Free Promise details. This comes to $51.69 per day and a total of $723.70 for 2 people on a 7 day cruise. VB6003 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. When you check-in online, you'll be able to take advantage of the following benefits: To complete Online Check-in for each guest, you will need: For a more in-depth look at the check-in process, check out ourvideo walk-through. Of note, cruisers should keep an eye out for promotions. The charges are subject to change without notice. This includes being cautious about the food you eat, the water you drink, and to be aware of vehicles and road conditions to prevent problems. Holland America Line has also introduced discounted pricing for its existing Signature Beverage Package, where guests save five dollars when they purchase the package online for $44.95 per person, per day, before their cruise; the same package when purchased aboard ship is priced at $49.95 per person, per day. Internet and Wi-Fi: Cruise & Maritime Voyages Australia-based ships both offer Wi-Fi internet access in all suites and most public areas. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. Most evenings, smart casual is appropriate and can be defined as slacks and sports shirts or sweater for men and a skirt or trousers and sweater or blouse for women. You may print selected pages or the entire Express Docs form. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact ourGuest Accessibility Department. Each U.S. resident is usually allowed a duty-free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. Please Note: Firearms, explosives, fireworks and illegal drugs of any kindare prohibitedwithout exception. From a festive five-course affair to a quick, casual dinner for two, our As You Wish dining lets you choose the venues and style that suit you. Express Docs are a more environmentally friendly option. Learn about Holland Americas COVID-19 vaccination and testing requirements in theHealth Protocols FAQ. Awarded Best Dining and Best Nightlife for 2022 by Cruise Critic. A currency exchange service will be available for selected itineraries, such as our European and World Cruise programs. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. If we do not have your information by this deadline, you will be unable to sail. Holland America Line has no control over seat assignments. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Shirts/cover-ups and footwear are always required indoors. Fees: Princess Cruises offers three different packages in Australia. Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your luggage or belongings. Fully Accessible Be sure to bring enough prescription medicine to last throughout your cruise, as it may not be available on board or in some of the countries visited. Holland America Line cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from onboard our vessels. Absent this approval, our security personnel will generally prohibit minors from leaving the ship without an adult companion although we cannot provide absolute assurances in this regard. This package is $59.95 per day (+18% gratuity). Holland America Line welcomes all guests to explore our cruise vacation offerings. FACs are nontransferable, and nonrefundable. The wifi account/fee is for one devise at a time. As the name implies, the Unlimited Premium WiFi package is the most inclusive allowing for unlimited surfing, social media, and streaming options. Your Daily Program will list times and locations. Your travel advisor can provide you with additional information if you are interested in this option. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Visa processing can vary by destination and submission location. The Unlimited internet package provides unlimited access to the web on one device for the duration of your cruise but can only be purchased onboard. The packages vary in price based on the length of the cruise and number of devices you wish to connect, but you can expect to pay approximately $12/day per device for the Browse internet package for a week-long cruise. Additional quantities may be entered, although they will be subject to duty and IRS taxes. Viewing Your Air Itinerary Important: Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. Please have the ship's name, your party's name and stateroom number before you call. You may also find information about accessible cruising in the For Booked Guests section of the website. Reviewing Your Air Information Restricted Fares: Full payment for air reservation is required at the time of air booking. Competition for inclusive add-ons is heating up between the premium cruise lines. People who successfully complete their cadetship are offered positions as junior officers and, so long as they continue to demonstrate their proficiency and upgrade their licenses, promoted through the ranks. This is a direct reflection of listening to guest feedback. Q Do I need vouchers for my transfers? Express Docs are a part of our ongoing commitment to environmental stewardship and conservation. Luggage tags are available from Holland America Line staff at the pier or at the port city airport. Listen to the announcement. You can also look for local restaurants or facilities with free WiFi hotspots in your ports of call. Based on guest feedback we have moved away from pricing based on minutes or megabytes. Holland America Line reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic or clerical error. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Additional devices can be connected at a discount, and family packages, four devices or more from $13.99 per device per day. Passports are normally surrendered to and held by the pursers on board to facilitate clearances in ports of call. On 2/15/2022 at 5:57 PM, CruiserBruce said: 19952023, The Independent Traveler, Inc. We have monthly safety and environmental self-audits that are performed on all of our ships. Your Future Cruise Consultant will handle all the arrangements on board and your traveladvisor will assist you, and receive full credit for your booking, when you get back home. We recommend that visitors to Holland America Line websites who require screen reader software use specific combinations of screen reader and browser. Apps: Ovation of the Seas is the only Australia-based ship with the complimentary app, Royal iQ, which allows guests to view the daily Cruise Compass planner, book shore excursions, make dining reservations, schedule entertainment, reserve onboard activities, view onboard accounts, call and text others onboard (nominal fee) and make and receive calls to those on land (nominal fee). Due to web accessibility standards, users may experience slight variations according to the browser used.