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Staff were not always using clinical judgement alongside NEWS scoring criteria. The BBC is not responsible for the content of external sites. Inadequate Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. The numbers of reporting radiographers available could not meet the reporting demands of the service. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. Thank you so much to everyone that day. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. We were confident that these could be achieved quickly.Key findings related to the following: Published We don't rate every type of service. This is the major ED in the area and serves the population of Dudley and surrounding areas. We were brought in by ambulance and seen by a doctor within around 10 minutes. They really invested time in me and understanding me. One staff member said, "I am proud to be working for this trust.". skip navigation review titled Amazing staff can't thank them all enough! It is great to hear that you received excellent care and treatment in the Day Surgery Unit. At conservative gathering, Trump is still the favourite. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. psychotherapist for the kindness they showed me. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Video messages to our community from our Physicians and our Staff. Any other browser may experience partial or no support. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. the service is performing badly and we've taken enforcement action against the provider of the service. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. We found that people's complaints and comments were taken seriously and escalated when appropriate. We are pleased to hear that you were impressed with the care and treatment you received with us. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. the service is performing exceptionally well. financial benefits and cost savings for hospitals, and often for patients too. Follow BBC West Midlands on Facebook, Twitter and Instagram. Mill House Coffee is []. We rated it them as requires improvement because: Published The firm said it had complied with the order and the safety of staff and patients was its top priority. They suggested I phoned 111. Browser Support We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. 15 March 2011, In We are proud to be the healthcare partner you trust to care for those you love. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. (Purple), High 8 June 2012. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. or call us on 0845 113 0012, Response from Located in the main lobby of Russell Medical. We are continuing to monitor progress against these. We received information from the trust and other bodies monitoring the trust. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. The services are multidisciplinary and include nursing staff and allied health professionals. Information was available for people to read if they chose to. In AMU, you will also be reviewed by therapy services if necessary. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. 6 September 2018. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. Menu Your kind comments have been shared with the team and senior management who will be pleased to hear of them. At least one standard in this area was not being met when we inspected the service and Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. Care records were not always written and managed in a way that kept patients safe. One person we spoke with said, 'I have no complaints about this hospital. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. The BBC is not responsible for the content of external sites. Russells Hall Hospital 3 years ago. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. After firstly being admitted with a cellulitis infection in my left leg Our rating of caring was good overall. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. So many thanks to All the staff on A2, best wishes take care and stay safe. All the best and take care. B65 8DA, In The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. Pensnett Road, Dudley, West Midlands, DY1 2HQ I felt really listened too when I was at my worst and feeling hopeless. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a We did not speak to people as part of this follow up review. Russell Medical became a part of UAB Health System in January, 2020. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. It is great to hear that you received excellent care and treatment in Maternity Department. 12 July 2019. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Our rating of effective was good overall. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Staff we spoke with did not realise this. Went here with my young daughter, to A and E, all staff were very helpful and kind. Staff were unable to describe what fit to sit meant or any criteria for this assessment. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Wed also like to use analytics cookies. Staff assessed and monitored patients regularly to see if they were in pain. Almost 12% of people coming to A&E received no treatment, just advice. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. All the best and take care, WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. West Bromwich, People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. Clinical observations were not undertaken in a consistent manner. We are carrying out a review of quality at Russells Hall Hospital. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Russells Hall Hospital We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. the service is performing badly and we've taken enforcement action against the provider of the service. About: You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. For Covid-19 Test Results or Patient Portal registration please call the number below. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Read about our approach to external linking. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. 3 December 2014. 2023 Russell Medical. No rating/under appeal/rating suspended Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. ADVERTISEMENT: Services or products are not endorsed by the Trust. I recently came into hospital on the day surgery unit for a SLNB and biopsy. On the first floor is a 30-bed short stay ward. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice.