At this point I just wanted to get my money back and get out of there. Repeat this to yourself as often as is necessary. Perhaps, the finest resort community along the Atlantic Coastline. After purchasing, I was told to just click Book Me and schedule my trip. I got a call in January. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. After researching and finding this site (thank God!) The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Read full review of Palmera Vacation Club. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Useful. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Fla. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. get quotes and more. They lie right to your face and then remind you that nothing they say is legally binding! He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. Read full review of Palmera Vacation Club. Prove them wrong! All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. It may not display this or other websites correctly. Write reviews, ask and respond to questions,
This fact does not disparage the company in any way. A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All rights reserved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We paid cash, so we don't have that leverage. I work very hard, intelligent, level headed, Senior Project Manager for the State of SC. This review was chosen algorithmically as the most valued customer feedback. We put down $1200 on our credit card and signed the financing paperwork for the rest. This complaint was posted by a verified customer. Scam Clue 2: A promotion claiming youve won something. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! They just came to our room. You can call member services, leave messages and never get a call back. Some systems only allow USPS. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. And can't book anything. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. All Rights Reserved. TUG saves owners more than $20 Million dollars. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. Click here to explore the Palmera Portfolio. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. He quickly started to get upset with us, making smart comments to us too (like other people on this thread). After purchasing, I was told to just click Book Me and schedule my trip. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. He purchased from previous individual owner 10 years ago. more, You seem to have JavaScript disabled. *****. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. According to law enforcement officials, oftentimes the promised discount and savings never materialize: The promoters provide prices that are no better than travelers can buy openly, through a wide range of discount sources, and the promised dream vacations never seem to become available. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Contact them directly! In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. Washington Seller of Travel Reg. Scam Clue 5: A promotion that poses as an investment. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. For a better experience, please enable JavaScript in your browser before proceeding. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! No. View Details. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Need to file a complaint? They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. The first thing you should do before searching for rental homes is decide on an ideal budget. Emails found on company website members@palmeravacationclub.com 100% Support 0 0 Palmera Vacation Club website Each unit is professionally decorated and refurbished every year. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. It's hard to believe Coral Resorts/Palmera Vacation Club is still able to pull off this scam on Hilton Head Island. The travel prices the salesman Your contribution should be yours. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This will surely increase the credibility of your complaint. Learn More. Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. VSI the company that supposedly sells your previous timeshare is also irreputable. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. First off, I want to say that the people from Palmera are so hard to get ahold of. We put down $1200 on our credit card and signed the financing paperwork for the rest. If I were you I'd get out of there as quick as you can. What is the cost??? Reporter3228572. On their websites, both businesses proclaim the best deals on vacations. Others, however, pose a big financial risk. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. I'm tired of the lies. The latest complaint timeshare fraud was resolved on Aug 04, 2017. Please visit RCI.com for details. Receive 15% off your exchange fee on select locations like Shenandoah Valley, Phoenix and Sedona! We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Bath 2 . Palmera is deducting $295 out of my checking account a month. International Association of Better Business Bureaus. Is this Your Business? These vacations are limited. How much do you spend normally on your hotel? One thing for sure you make your payments on time they don't report to the credit Bureau but get behind and they turn you over to collection agency; COVID 19 or not they don't care. Theres nothing worse than a cramped hotel room and lack of personal space. The trading power we were supposed to have with RCI was incorrect. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. Timeshares are considered bad because they are not a financial investment, and it can be challenging to get out of your timeshare contract. The lady I spoke too had no interest. After about another hour, I finally got through to the right person. One thing I have now witnesses and everything was recorded just last year before COVID 19. This is a multi-location business. Contributions should be appropriate for a global audience. I called in late November and was told that my dates were not open to call again in January. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. A timeshare is definitely worth it for families that want to travel frequently, and travel in comfort. I suspect this goes on all the time. Type in the email address you registered with. We tried to fight it at that time, but we had signed a contractual agreement. In the heart of Charlestons historic district, storefronts of Wholesale Escapes on South Market Street and Vacation Inspirations on Meeting Street offer information to tourists. After the tour, we had to go back to the office and he kept trying to convince us. Palmera Vacation Club 5 years ago Save I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. You May Like: What Is The Cheapest Caribbean Vacation. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. purchase it back from us. Points 3,000 . The overall rating of the company is 2.0 and consumers are mostly dissatisfied. I am one of those seniors who purchased on the promise that they would sell current time share. We will keep trying to contact them--one day they may actually answer--All I wonder is--if this is an above board company, why do they not take care of their clients concerns and simply return calls and settle differences? Our credit is being held hostage by Palmera Time Share. Argentina Australia Belgi (Nederlands) Belgique (Franais) 2023 RCI, LLC. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. Advantages to us so we were told: lower We purchased points with Palmera Vacation Club and the salesman told us we could get a 3 bedroom unit with our points at Coral Springs. Keep in mind, a timeshare is not a financial investment. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. My biggest fear is the financing paperwork I signed. We did not need Palmera without this. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. Must call to book. Book by 8/15 for travel through 12/15/22. So he starts to get rude and tells us "so you like wasting all of your money" and stuff like that. Our records indicate the company failed to respond to the one complaint brought to its attention. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? How do I get out of this? I was in Hilton Head last Christmas trying to relax and recover from cancer surgery. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. BBB Business Profiles may not be reproduced for sales or promotional purposes. In reality, timeshares are not bad. With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. All prices are based in U.S. dollars (USD). Complaint Resolution Index (CRI) Explained. He swore up and down that the time of year didn't matter when booking and it didn't effect the number of points required. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. These vacations are limited. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Palmera Vacation Club. We stayed at the Island Links and attended a timeshare presentation. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Some. This is a massive operation I thought. This is not the first time that we have had issues with getting people to respond, Desired outcome: I'm reaching out one last time before I hire an attorney to sort out this mess and cut my losses. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. I was puzzled by this statement. Palmera Vacation Club complaints View Full Report 33 Office Park Road #219 Hilton Head Island, SC 29928 | Get Directions (888) 887-2563 http://palmeravacationclub.com File a complaint in less than 5 minutes! My points being correct. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. Desired outcome: We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. Hawaii TAT Broker ID #TA-023-193-6000-01
The Palmera membership also included a Quest Vacation Club membership. I happened to read your post at dinner the very night we bought, and that prompted me to dig a bit further. Is this your company? Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. Bottom line: Palmera VC is a scam. Reviewers write the most about Palmera Vacation Club Timeshare Selling and give it 1.7 stars out of 5. Villa del Palmar timeshare reviews show that regardless of all amenities that these resorts offer they are scam experts at what they do, the Villa group timeshare personnel know how to talk like professionals, negotiate like professionals and rob money from you like professionals, many people have fallen victim, so protecting yourself from a Villa del Palmar timeshare scam is the best thing you can do. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. Consider how much of your income goes towards bills and what you have left over at the end of each month. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. Please dont include personal, political, ethical, or religious commentary. Start a new search, then select a related item from the autosuggest. This was a hassle no doubt. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. Vacation Club membership. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. legally cancel the contract. We arrived at 9am along with dozens of other potential buyers. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! We know of no other matter or practice relating to this company that may assist you in your consideration of this company. RCI, LLC. Check out Palmera Vacation Club's Instagram pictures and videos at, P.O. So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. Others, however, ask you to pay big up front for some promised future benefit. I just want out. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We bought 3,000 points for around $13K. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Unfortunately, last year, we believed what they were telling us and bought points with Palmera. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. This sounded good to me as my current time share only gave me one week and a one bedroom. We returned No. Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. They can certainly be honest in that they deliver what they promise many travelers are happy with their memberships despite the risks and limitations. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Read your contract for rescission and follow those directions exactly as stated. Claim it and get a lot of features. Report inappropriate content Robert F 2 posts 92. When I had enough and gave him a few words back he said "we could either do this the easy way or the hard way". The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. And just so you know if you wanted to stay a week this time of year, (June) you would have had to use at least 3 years worth of points for the single week. Weeks Float . My wife and I was deceived and lied to, they are good at what they do. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. Definitely an extremely shady "company" with very poor business practices, and I'm glad we saw your post. The BBB has this "company" graded an F with a multitude of unresolved complaints. Does anyone else have experience with this and any advice? Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . My husband and I both agree that if we don't get back our $1200 down payment we will chalk that up to a (hard) lesson learned. Palmera Vacation Club Click to Rate or Add Salary Add Interview Add Benefits Glassdoor has 3 Palmera Vacation Club reviews submitted anonymously by Palmera Vacation Club employees. Creating memorable vacations for our members. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Seller of Travel Reg. Sleeps 8 . Offer can be redeemed multiple times during the offer period, but cannot be combined with any other discounted exchange fee offer and excludes internal exchange vacations and exchange plus inventory. They never answer our calls I but 5000.points and paid $2000. Have you tried contacting them? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. There are no exact matches available. Where can I get more information about the class action lawsuit. We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. This business is not a member of Business Consumer Alliance. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. JavaScript is disabled. Usage Type Annual . We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis. They sat us down with our salesman in a large room. We had a very similar situation happen to us - after years and years of successful timeshare ownership. We were told that we could go anywhere in the world for a week for about 179$ (the 4000point option) ..we were like "this is a great deal" We asked many questions about all the other fees and he would not answer us straight. Read Also: Sale Of Vacation Rental Property. I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. Also publication TIMESHARING TODAY.