Help. Find out what is going on. Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. Currently we are unable to access your location. So unsatisfied. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. Our lines, which hang on power poles, require power supplies to be active. Tips? Make sure your devices are charged and have your, 2. All rights reserved. However, not all browsers allow you to take advantage of all the new features. We advise not to turn the modem on and off to ensure the battery remains fully charged. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Any eta on restoring service? Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. *Accuracy not guaranteed. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. When you opt in, we automatically fill in your ID from then on. Plug your equipment back into the power source. The most recent Optimum outage reports came from the following cities: Optimum offers cable TV, home phone, and mobile services along with home internet service. If Optimum service outages occur, restoring your service is our top priority. Help. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Sorry, we're unable to confirm Optimum by Altice is available at this address. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. There may be a slight delay while the menu screen loads. A tech has been out here every week. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Run an antivirus scan to make sure the computer does not have a virus. Find out when service will be restored. Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. 3. Optimum is having issues since 05:00 AM EST. Store Locator. Live outage map. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Simply unplug your modem from the electrical outlet. Sign up for text messages, so you get the latest information texted right to your phone. Want a real-time outage update? Useful comments include a description of the problem, city and postal code. Please look into it. Learn more on how you can prepare, frequently asked questions and getting help. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. We will debit ^David. It is common for some problems to be reported throughout the day. View our outage map . Having problems? Get it fixed. We know you depend on us for power and we take that responsibility very seriously. Get status information for devices & tips on troubleshooting. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN Electrical power is needed to operate your . Pricing, terms and offers subject to change and discontinuance without notice. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. Its been a month. Call to check pricing and availability in your area. @OptimumHelp Outage in Sylva, NC? Criterion Digital 2023. Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. I understand the frustration with gift card issues. This user guide shows how to use the outage map by accessing it through the web on a desktop. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. With Automatic sign-in, you register your
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. It's been over 3 hours. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and Criterion Digital 2023. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. Optimum by Altice is the 4th largest cable provider in the United States. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. So unsatisfied. I understand that consent is not a condition of purchase. I understand the frustration with gift card issues. You can use your own modem too if you prefer. Frustrations? Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Also don't post any of your personal information. Realtime status of outages and problems with service providers. Jan 9 Customers in Conroe, TX are experiencing a loss of service. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down Count to 5, then plug it back in. hotspot. Mobile . Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Check for reported outages Twitter: @OptimumHelp If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. How do I find out if internet is down in my area? To view personalized information about current outages in your area, please sign in with one of the following options. Your account number can be found on your recent bill: FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. Search for and install any recommended updates. Make sure to report and "downvote" such posts. Please help! Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). When severe weather is on the way, whats the best way to stay in the know? Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: What is going on ? Yes, I have to wait a week for a tech to get to me. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. We always do our best to keep the lights on for the community, but sometimes outages occur. Find out what is going on. Share them here. Now turn on your TV. Read on for details. Do you want internet service for your home or business? Horrible customer service. Under Support, located in the upper right corner, click Service status. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Optimum Internet Services . View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Internet & TV . Optimum.net is compatible with a wide range of browsers. Check to see your plan options by entering your ZIP code at the top of this page. Log in to check your outage status or search our outage map. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Share them here. Check current status and outage map. You can easily perform a manual reboot by unplugging your modem and plugging it back in. Download the WiFi HotSpot Finder App. Invalid Optimum ID, please complete all fields. The latest reports from users having issues in Weston come from postal codes 26452. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. At the moment, we haven't detected any problems at . Ive been patient. It's been over 3 hours. This may take 3-5 minutes. See if Optimum is available for your home. On the flip side of promotions are fees. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Users are reporting problems related to: internet, wi-fi and tv. All services not available in all areas. Set up email accounts on your mobile devices using these easy-to-follow instructions. Find outage information for Xfinity Internet, TV, & phone services in your area. If the above tips do not fix the problem you can try rebooting the modem. Access is included at no additional cost to customers with Optimum
If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. See if Optimum is available for your home. Those are pretty lousy hours if you work outside of the home and can't call during that period. Report your outage online. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. Learn about outage & storm safety Reliable energy starts by putting safety first. If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. to get started. All of the downloads are safe from the vendor's official website. Unplug your equipment (i.e., your modem or Gateway) Please let us know what issue you are experiencing with Optimum: Thank you for the report! Make sure to report and "downvote" such posts. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. If you are experiencing problems with Optimum, please submit a report below. Report problem. Check all of your TV's. If service is not working on ALL of your TV's, there may be an unreported outage in . Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. Enter your ZIP code to get updates on your neighborhood. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Pricing, terms, and offers subject to . Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Check the settings on important communication channels. Plug the modem back in and wait until it has fully restarted. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. Invalid Optimum ID, please complete all fields. Our crews are actively working and will continue until all impacted customers are back online. Are you also affected? @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. Some of the functionality and menus may not be available with this browser. Problems in the last 24 hours in Nolensville, Tennessee. Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? . /EOFBd*e1?. like a laptop, cell phone, or tablet with your Optimum ID and password. . Also don't post any of your personal information. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Ive been patient. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. In the last three months, how would you rate Optimum? Check your internet connection by opening a web browser window. to Explore plans below Optimum by Altice is available at this address. Please try again later. Make sure to report and "downvote" such posts. 1. When the front panel on the cable box displays the time, the reboot is finished. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Make sure there are no loose plugs and the outlets and circuit breakers are working. are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. Weston and Lost Creek. or call 8449102593 Optimum by Altice offers cable internet access. Optimum offers cable TV, home phone, and mobile services along with home internet service. To report an outage call 1-888-LIGHTSS (1-888-544-4877). Report a different problem Report a tree, light or possible power theft. CALL NOW Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Optimum Outage Map, Yonkers, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. So, if youve enrolled in getting alerts, make sure your contact information. We need the GPS enabled on this device and your permission to use your location. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. 1 Court Square West, Long Island City, NY 11101 Suddenlink operates in 16 states and is mainly active in medium-sized communities. Their equipment doesnt work half the time. Wait 30 seconds FlexAbility 2023 CSC Holdings, LLC. All services not available in all areas. That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k
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Make sure to report and "downvote" such posts. Power Outage. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? if it's plugged into a cable box, VCR, DVD player or gaming system. The . Service for. to get started. @OptimumHelp any update when service in Franklin borough will be restored? @OptimumHelp I just received the worst customer service response after their scheduling error! Optimum Outage Map Is Optimum Having an Outage Right Now? An outage is declared when the number of reports exceeds the baseline, represented by the red line. are also linked at the bottom of this page. There may be a slight delay while the menu screen loads. Enter the account number associated with the outage address. People with access to Optimum Fiber will have fiber routed directly to their homes. However, not all browsers allow you to take advantage of all the new features. Make sure to report and . It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. Optimum WiFi hotspots are a network of over 1 million WiFi
Log into your online account to view a status update on a reported outage. phone, or tablet with your Optimum ID and password. We may not know you are without power. If you have any questions, send an email to info@broadbandnow.com. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. Plus, Optimum makes installation free for customers when they order online. Enter the phone number associated with the outage address. Late or missed payments can cause an interruption of service. If this does not help, pleasemessage us. or call (844) 910-2593 It may take 3-5 minutes to reboot. If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. If no outage is shown, trytroubleshootingthe issue. . Latest outage, problems and issue reports in social media. To avoid unauthorized access, youll still have to enter your password. @optimum Im feeling totally ripped off by @optimum. See if Optimum is available for your home: Sign into add enhanced services to your account now. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Optimum by Altice offers service in 17 states. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) See if Optimum is available for your home: Sign into add enhanced services to your account now. Internet access points that allow you to make high-speed Internet
Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Disclaimer: All trademarks remain the property of their respective owners, and ^David, Hi there. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet Customer service is a joke. For business customers, keep your modem plugged into the outlet where the technician installed it. If you should lose power, these tips and resources can help you manage while our crews work to restore service. All services not available in all areas. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. download You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Do not assume a wire is down if your power is out. If fiber is available in your area, you can get symmetrical internet speeds. To report an outage: Text OUT to 544487 (LIGHTS). Optimum by Altice offers service in 1,848 zip codes nationwide. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. Use of this site constitutes acceptance of the AEP Terms and Conditions. @optimum Optimum sucks. Problems in the last 24 hours in Weston, West Virginia. Make sure your computer's software is up to date. connections on the go as easily as when you're connected at home. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Loading map, please wait. Goes up $40 on my bill thats why I am leaving. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. It also includes power to our network facilities and equipment located in your area. Make sure you haven't missed any payments on your account. Learn More. @OptimumHelp internet outage in Bushwick (zip code 11206). Facebook - Optimum @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Count to 5, then plug it back in. You must have JavaScript enabled to use this form. Please help! Also don't post any of your personal information. @OptimumHelp the internet has been down in bushwick for over 5 hours! Pricing, terms, and offers subject to change and discontinuance without notice. EnEnglish; EsEspaol; Check availability. It is common for some problems to be reported throughout the day. Useful comments include a description of the problem, city and postal code. Assume all downed lines are energized and dangerous. Please don't call "support numbers" posted below most probably it's a scam. Whats going on? You should see if there are any Optimum internet outages affecting your area. CDC: https://emergency.cdc.gov/. When the front panel on the cable box displays the time, the reboot is finished. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Call 911 immediately if you see a downed power line. display your award(s), Copy the Embed code and drop it into your site's HTML. View current outages on our 24/7 Power Center outage maps. Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. Downed power lines can energize the ground and nearby objects. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. H\n0~ Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. All trademarks and service marks are the property of their respective owners. Please upgrade your browser and/or operating system to improve your user experience. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. Reliable energy starts by putting safety first. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. All Optimum internet plans are free of contracts and come with unlimited data. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Leave a message in the comments section! You can add home phone service for $15 to any internet plan. @OptimumHelp I need help with an issue that hasnt been resolved since November. Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All Rights Reserved. Value & Transparency Enjoy Internet with great pricing, no annual contract, equipment included & no hidden fees. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ Having problems? Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. 4 steps to restore power See how we restore power in your area. All rights reserved. How can you prepare for a storm? Optimum does not impose data caps on fiber or cable internet plans. @OptimumHelp maybe fix peoples ****? charges, at the number provided above. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. BroadbandNow Internet Service Provider Awards 2020. You must have JavaScript enabled to use this form. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If you are only having a service problem on one of your computers there may be a problem with the software. Brenham isnt that small of a town. Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! Forget having to sign in every time you want WiFi access at an
Pricing, terms, and offers subject to change and discontinuance without notice. program. We can't get your messages right now. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . This can take a few minutes. To keep power flowing, our crews prepare for potential outages long before they happen. Without power to your home, your Optimum service will not work. Optimum by Altice is available at this address. @OptimumHelp no service in truckee ca for 2 days. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless Having problems? Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. BroadbandNow is supported by commissions from some of the providers listed on our site. View the steps. Try visiting the following official links: We'd be happy to assist you with any promotional issues. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. At the moment, we haven't detected any problems at Optimum. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Optimum WiFi hotspot. Explore plans below The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. We shed light on answers to common outage. Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick