We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. For your safety, do not touch or move the downed line. DO NOT TOUCH downed lines or anything they are touching. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Click Continue. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). It may be used in setting the FCC's priorities for regulating companies like Comcast. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Asking on behalf of my place of business. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. 115.124.120.233 You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. A woman in Huntington says she contacted Comcast several times about a line. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. This post was marked as closed. Report it as a hazard to your local PD, maybe they have a better contact. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Comcast Xfinity problems in the last 24 hours. This website wants shut If you receive overhead electric service, your electric system con- sists of the following: 1. Responsible . Please send us a direct message to "Xfinity Support" with your full name and address. Report an issue Select Chat. Contact Us | Comcast Business Support Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. It's a hazard to pedestrians and vehicles! Make sure you are signed in with your Xfinity credentials. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Who do you call for a downed cable line? Call 800.288.2020 and select Repair. Call us anytime at. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. We have all the tools to help with your cable line and make sure it gets taken care of. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please call this number (855) 307-4896 to set up your service. Press Enter to send it. Step 1: Inquiry. An official employee, such as myself or whoever is first available, will respond. An official employee, such as myself or whoever is first available, will respond. Our team can help get that line raised. Warn others to stay away. Provide your account info and say, Line is down., Dont have AT&T service? The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you have questions about your services, we're here to answer them. A drop-down list appears. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. If the IP address resides on the Comcast network. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Scan this QR code to download the app now. I am a bot, and this action was performed automatically. If you are experiencing problems with Comcast Xfinity, please submit a report below. I have followed these instructions and sent the private message on 6/1/21. When asked if you want to order new service, say "No." up. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. If the center conductor of the cable is solid copper, it carries it quite well. Click to reveal How to report a down or damaged CenturyLink line. Ask for the Comcast liason. ASA, ABA, Adherence). It has been severed months ago and left hanging. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Then, to let us know why you're calling, say Line is down.. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Who is responsible for cable line from pole to house? The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. No worries, Our team can definitely help right here! A recent storm brought down a tree which took down one of the above ground cables by my house. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Then it thanks me for signing in. How to Report an Issue Online Visit xfinity.com/xfinityassistant. A drop-down list appears. 70% of power outages are caused by major weather. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Two delivery trucks have had close calls recently. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. A recent storm brought down a tree which took down one of the above ground cables by my house. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Call 9-1-1 immediately to report a fallen power line. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Include the words "Firewall Investigation" in the subject line. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Where on your property are the lines down on and would you consider them a safety hazard as of now? Contact Comcast and let them know of the down landline problem. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. We've had a downed wire touching our building for about two months at this point. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! That's not what we want to see! We've had a downed wire touching our building for about two months at this point. I hate to hear this has been your experience and would love to investigate this for you! That person will tell you who the city's contact is in the Comcast governmental affairs office. Call us at 800-477-5050. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Report downed power lines at 713-207-2222. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Press Enter to send it. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! New comments cannot be posted and votes cannot be cast. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Throughout our history, DISH has always put customers first. Let us know. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Select Restart Modem to begin troubleshooting. Let us give you a call as soon as an agent is available. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Thanks! Stay at least 35ft away from any downed wires during cleanup and other activities. Sky News is distributed via an English-language radio news service, and through online channels. and our A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Update on June 10, 2021. The tubing will start to shrink almost right away. How do I get Comcast to come deal with this? Thanks! Report or View Outages; Other Contacts; General, Business, Landlord, . 5. For immediate assistance, check out the Xfinity Assistant. However, its critical not to cut into a power line, as you know. Click the "New message" (pencil and paper) icon, 3. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums . You can contact 811 to get utility lines marked. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Performance & security by Cloudflare. To confirm, are the wires in question still low-hanging by chance? Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Sound the horn, roll down your window and call for help. A drop-down list appears. You will need to contact a tree trimming service yourself. #iworkforComcast How to Reach a Real Person at Comcast/Xfinity. Hello @ryanray.rr81 and thank you! 3.) Call 800.288.2020. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Voting closed 14. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Say "No account." Can you direct message your name and address? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Type your message in the text area near the bottom of the window. Then Call Us. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Scroll down and select Manage Internet. Jacksonville, Florida Area. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. came out and verified that it isn't live. Here is a list of frequently requested telephone numbers: Cable. By selecting Accept all, you consent to our use of Cookies. Cloudflare Ray ID: 7a2ad44e3df86ef8 .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I have a downed line in my front yard. Can you direct message us your name and address, please? Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Then, call PG&E at 1-800-743-5000. Call 911, which will get the FD out to asses the wire (s). STAY AWAY from downed power lines. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Thank you for reaching out to our forums community, its great we can connect this way! Store Locator Status Center Check for outages and troubleshoot your services. In the top right corner, you'll see a little chat icon near the bell icon. See how you can save when you add Comcast Business Mobile or add a new line. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. I called but only received voice mail. Jul 2007 - Sep 20169 years 3 months. For immediate assistance, check out the Xfinity Assistant. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Our team can assist with getting those downed wires raised. I really appreciate you being a member of the Comcast Family! Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. I think it may be the original phone line. Hello @user_300363 and thank you! I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Dial 333 to get connected to a customer service representative. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. When should we expect this to be corrected? Your IP: Like. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Then it tells me it can help me better if I sign in. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Click the Check for Issues button. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I called on 7/20/21 to report this issue and no-one has been to fix the wires. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. I am extremely frustrated this issue has not been of the upmost importance to your company. Don't touch anything or anyone in contact with a downed power line. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Verizon Business customers. Press Enter to send it. Press question mark to learn the rest of the keyboard shortcuts. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Please contact the moderators of this subreddit if you have any questions or concerns. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. There appears to be no other way to contact comcast/xfinity. We're sorry that didn't solve your issue. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Report it online using Xfinity Assistant. https://corporate.comcast.com/stories/meet-our-digital-care-team. Type a message to let us know what your issue is. If you absolutely need to have it removed, consult with an electrician before doing so. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Never touch a downed overhead electrical line. Hello there! If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. God forbid this huge company actually provide a phone number where you could talk to someone. Get in touch with Comcast Business. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request.