how do i contact stubhub for refund?

Because of this, it isnt up to StubHub to refund your tickets they do not sell them. . Reply anytime to let us know how we can improve. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. How do I contact StubHub for refund? But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Had a concert canceled because of COVID-19? These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Guaynabo, PR 00968. Request and Get a StubHub Refund Right Now. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. They may sell them for more or less than face value. Fatsuma Stagehand After the switch, you will enter the email address you use to access the community in order to reset your password. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I've been a customer for a long time and am not happy. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. You can also try refreshing your Listings page. Find contact information here. Thanks SO much! Click or tap See actions and select Make changes. On March 7th, StubHub emailed Marrali a copt of its refund policy. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? You have lost a customer for life! Enter your gift card PIN in the PIN field when prompted. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Get immediate StubHub support from HelpOwl.com. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Email: This information has not been added. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Use of this website signifies your agreement to our. The company prides itself on being a Fan-to-Fan service. They have a VOID watermark. Pennsylvania For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. You already know that. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. How do we request the refund? Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). I was refused to talk with a supervisor , I had 4 tickets listed. It is free to list tickets for sale, and to search for tickets to buy on StubHub. It is taking Stubhub about 120 days to process refunds. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. All Rights Reserved. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. We cant contact them and ask them to lower their prices. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. With only these four steps, your refund request is faxed. The worst company ever you lost me and a ton of my friends and family. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. No. An email might never be responded to, and the same goes for phone calls. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. A few days later I'm only paid out for 1 set of tickets. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. "If you have tickets to a show that is postponed, you will be able to select your refund . Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Contact us United States and Canada. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Whats The Difference Between Class 2 And Class 3 NI Contributions? They are printed with duplicate. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Absolutely, you can list these tickets for sale on our site ! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. You never know when you might find yourself financially strapped - the good news is you have options. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. You will enter your community username and new password and done! Wish they would help. Ticketmaster for Ever. We'll do our best to get back to you in the next 24 hours. All you need to do is follow these short steps below: Voil! If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. New Jersey Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. but I havent been able to get in contact with anyone from StubHub. New York The old bait and switch! Supervisor " would NOT SPEAK WITH ME. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Go ahead and file a chargeback on your credit card. Dorado, PR 00646, Metro Office Park I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Make sure your email address is spelled correctly. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." You can reach the corporate office at 415-222-8400. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Postponed events may not be eligible for refunds. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. 1.866.788.2482. I live in GA - was supposed to go to a premier league game in England in March. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. and take advantage of this neat service whenever you need it. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. 6:00 AM - 7:00 PM PT weekends. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Indiana: "approximately 6,800 consumers" affected. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Great help!!! How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Find the sale. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Purchased 2 NFL tickets on StubHub. StubHub is a marketplace where fans buy from and sell tickets to one another. 03-31-2022 08:37 AM. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Click your state to see if you qualify! Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. All rights reserved. Offers may be subject to change without notice. What Is Public Liability Insurance For A Wedding? We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. From everything weve seen, the StubHub customer support is quite thin, to say the least. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Ads by Money. Check out the table below to see the best alternatives to StubHub. Combined with viagogo, we now span 90+ countries around the world. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Harris Teeter. Enter your gift card number in the Add a Fancode & gift code section. How do I contact StubHub for a refund?

how do i contact stubhub for refund? 2023