First, Openreach will send an engineer to assess how much work is needed. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Please only call if you have a letter from the government saying you are high-risk. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I interviewed at Openreach (London, England) in Sep 2020. Russian minister laughed at for Ukraine war claims. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Its not BT Openreach, its simply Openreach, a BT Group company.. 13h08. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Overtime is usually available so the minimum . They showed their strength but on Monday they will show their generosity. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. @bt_uk. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Sustainability, Northern
Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Do openreach/ BT engineers work 24/7 ? This is how life was back then. Complex Engineering Reception and Triage. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . . Register (or login) on our website and you will not see this ad. More strikes are planned in the coming weeks in the rail dispute. This could be when: We only charge for repair work on a small number of fault reports. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Try their website here. If a charge is likely, well let you know. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Thousands of members of Communication Workers Union will take action for 24 hours. If the engineer is already working on the fault, then you won't be able to change the appointment. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . the home, For
I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Thing is there is a lot of stuff under footways so you can't go mad. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. This cookie is set by GDPR Cookie Consent plugin. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Members of the Communication Workers Union (CWU), including call centre. The cookie is used to store the user consent for the cookies in the category "Analytics". What tips or advice would you give to others applying to BT? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. An engineer visit is requested, and no fault is found. Response was given fairly soon after initial slection. And once you've got some experience under your belt, there should be opportunities for overtime. Missed appointments. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. . 15h06. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. BT. Log into order tracker using your BT ID or order reference and postcode. If the work is not complex, theyll carry out all the external work required. 8.40 for each calendar day that the service is not repaired. This cookie is set by GDPR Cookie Consent plugin. When you contacted BT, it said it had not booked that engineer and did not know about the work. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Monday 9th June 2014. Your working hours Our engineers work 37.5 hours a week. Send us your details and we'll be in touch as soon as we can. After a . If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. They come across many different situations that require considerable skill and the ability to think and act quickly. BT Openreach apprentice engineer Thomas (Tom) Dickenson. @katenoblett. Working from home no service passing the buck. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. What are the time slots for Openreach engineer appointments? I could not recommend working for BT Openreach at all. I have sent a pm with my information and description of the situation. Apprenticeships. Answered View answer in the context of this discussion Report post Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 2023 BBC. Their service has stopped working and it is not fully fixed after two full working days. Within 10 working days, Openreach will have completed their survey. This is simply not true. Super helpful and knowledgeableman. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Talk about pass the buck BT! In your case, communication between the two appears to have broken down badly. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Well, by fiddling around on the Internet you have found me! Damage to equipment within your premises caused by lightning or power surges. But it changed its tune when the Observer got involved. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Theres no charge for most engineer visits. The phone stopped working, and our broadband was down for about three hours but then came. BT promised two engineer appointments but no one turned up. Interview. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. business and public sector, For business and public
Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Openreach, which controls most of the UK's. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. This cookie is set by GDPR Cookie Consent plugin. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. I need an engineer to come to my premises to fix a broadband fault. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. When you report a fault, we try and assess whether therell be a charge or not. these comments are my own and in no way represent any company that i may or may not be linked too. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Ask questions and share tips with other people 24 hours a day. They'll aim to do this within 5 working days of you placing your order. The cookie is used to store the user consent for the cookies in the category "Performance". Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Youll be sent a new hub, so keep it somewhere handy. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. BT won't send no one out because @SkyHelpTeam are my provider. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. However, you may visit "Cookie Settings" to provide a controlled consent. ", http://www.speedtest.net/my-result/3167201384. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Although I would guess your fault will probably be picked up on Monday morning. Openreach will then be in touch to arrange when they can complete the work at your premises. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. The ISP said it can take up to 72 hours. @bt_uk. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available If you aren't available, someone over 18 will need to be around. Your contracted to 37.5 hours a week for work which your are field based. The installation takes around three hours and the Openreach engineer will need access to your property. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. The installation takes around three hours and the Openreach engineer will need access to your property. Was the First Engineer who the complaint was about actually a Qube Engineer? How long is the appointment? How to report a BT line fault or broadband fault. If you arent available, someone over 18 will need to be around. We don't ask for any formal qualifications. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Those striking are largely Openreach engineers and call centre workers. Replying to . Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. If the work is complex, Openreach will take longer to do all the external work. 22h52, Hi. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Hey,@zoni23welcome back to the community. Compiled by Patrick Collinson. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Contact BT. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. The engineer first needs to turn on the cable that runs from the street cabinet to your property. as per usual ,engineers working across the road and our broadband goes down. I know this because I have 26 years of experience tracing all kinds of faults. I'm wondering will there be engineers working on a saturday? However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans The difference between the engineers was night and day. Just click on. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact &
So, here's where it all started working as a Phone Engineer. If you cant change your appointment, chat online or call us and we'll do it for you. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Damage caused during a break in to your premises. Log intoorder trackerusing your BT ID or order reference and postcode. Engineers from Openreach managed to cut our telephone line while they were working on our road. Help and support; Contact BT; Back. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Delayed repair following loss of service. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. BT Openreach was established in 2006 . Well let you know if this happens. This depends on the apprenticeship you are applying for. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. This is a very common mistake made worse by the press. Hence, the addition of working experience gained from Openreach can truly be like a milestone . on "These are the same workers who kept the country connected during the pandemic. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. and. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. These cookies ensure basic functionalities and security features of the website, anonymously. For
The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Instal a new Telephone Extension Socket BT. What's the least amount of exercise we can get away with? We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Openreach aims to connect 20. Again, no one turned up. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. A specific time cannot be given and access must be available for the entire slot. We had to say we were from Openreach, working on behalf of their Service Provider . BT Openreach What a great place to work! 30-03-2021 It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". sector, For global
Find out more about the BT Business app and how to download it. Amount of compensation. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Depending on the type of fault and the stage we're at in repairing it, you can do this online. In 1987 I began a career as a British Telecom Engineer. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Very rarely. This field is for validation purposes and should be left unchanged. Installation day: What to expect Read about our approach to external linking. Moving home . . Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Anna Tims is away. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. There's more to Openreach than meets the eye. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. He is very hard working and does things without needing to be asked. It also insists that the line is properly fixed. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. (adsbygoogle = window.adsbygoogle || []).push({}); Account and billing. The fault is due to theft, loss or removal of equipment. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? 1. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Thank You). Well let you know how quickly you could be up and running when you order fibre broadband. My Background as a Phone Engineer in Southend. . 30-03-2021 To change your appointment: You can also easily change engineer appointments using the BT Business app. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. The fault is due to damage caused by someone at the customer's premises. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Lost or stolen. Mar 2018 - Present5 years 1 month. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Your just as rude! If this happens we'll text you, call you, or send you an email to arrange another appointment. Well arrange a convenient appointment when both you and the engineer are available. First, Openreach will send an engineer to assess how much work is needed. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Garry 01-04-2021 They will try and get you . Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. These cookies will be stored in your browser only with your consent. It was reported a yesterday (I think). You were left wondering if this was just a temporary fix. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams.