Whilst the wireless frequency used is currently the same as standard Zigbee it uses a different profile to normal Zigbee use. Since writing the article above over a year ago I am still waiting patiently for British Gas to 'open their smart meters'. As it happens, since writing this article I think BG are soon going to offer customers the option of either an physical IHD (In Home Display) or a virtual IHD iPhone app to view energy usage: If your IHD is asking for a PIN code it could be that the device is having connection issues. Around 7% of smart meters in homes are working in traditional mode, according to government data in November 2022. re-activate BG smart meters. This special Zigbee network is referred to as the HAN - Home Area Network. The meters themselves upload data via the DCC network to the energy providers, this enables accurate billing without the need for onsite meter reading. To cablespagetti - the APIs are still working for me if that helps. This was the most common problem experienced in the last 12 months by those with smart meters on our Which? If you have solar panels and are offered a smart meter, make sure your supplier is aware. I have exactly the same problem with the smart meter that ovo supplied for me. If not, ask your supplier for instructions. Imagine if a security vulnerability is found that exposes your smart meters to a hacker? Theyre connected to the central wireless network that all energy suppliers should be able to use. Nearly a quarter of Which? In fact my FIT payment will be receivedby cheque (how last century?). We'll be in touch as soon as possible. I cant get the Glitch app to work - Im not sure what to put in the token variable - Does your python script pull from the API or SmartThings. I am curious JLS if you can tell me what they actually did do for you after four months to et the G370 to work with their HeadEnd ? Some in-home displays show your meter readings. So even if someone did managed to connect a device to their HAN it would only work up-until the point where the keys are changed. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Submitted by Scrappy Steve (not verified) on Fri, 02/01/2015 - 14:51. Perhaps the solution for thedata problem is for British Gas to develop an API to allow customers to download their own data. They are covered by the Waste Electrical and Electronic Equipment recycling regulations (WEEE), which mean that energy suppliers should collect, recondition and reuse in-home displays as much as they can. USB Kaifa Dutch Smart Meter DSMR P1 FTDI ft232r USB TTL: Amazon.co.uk: https://rainforestautomation.com/rfa-z114-eagle-200-utility/, Not all energy providers offer CAD devices, Almost no CAD makers sell direct to home owners, only one sells direct - Hildebrand, Historically, energy providers have been unhelpful in allowing you to link your own CAD, None, zero, CAD devices available in the UK provide local data access, they, And of course each brand of CAD will have its own unique API, Cloud maker server API to your app running in Smartthings cloud, Your app to Smartthings client app on your phone. For the benefit of those unaware the following is how access to Smart meters works in the UK. -Book today! I wonder if you could get into the system by spoofing a MAC address, e.g. Thank you for these useful links. British Gas has just released a New smaller version of its Smart Energy Monitor for late 2019 / 2020. I am afraid I have no idea what the engineer did to get the Gas Meter working. They already do this for the bill, so why not the data that makes the bill up. Shop USB Kaifa Dutch Smart Meter DSMR P1 FTDI ft232r USB TTL 5v to RJ11 6p6c Cable (For ISKRA ME 382 EN MT3). Forum has moved to: https://community.openenergymonitor.org. Please try again in a few minutes. Often, these issues resolve themselves within 24 to 48 hours. To date it does not yet show the tariff, or show up on my on line account. 2k monitor: what is it and do you need one? If so, try moving it closer to the electricity smart meter and turn the device off and on again. This should work with a fair number of energy providers. This is not your smart meter. This advice relates to the Pipit IHD. OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. This I later found out was not going to be as easy as I thought. There are two types of smart meter: first and second generation. Published: 15:47 EST, 17 August 2021 . I can see the requirement for privacy, however given the generally increasing interest in monitoring and "empowering" the consumer, what do you think is the possibility of adding an inherently secure - probably implying short-range optical or inductive - interface that would enable the consumer to extract at least some of the data? We worked with Smart Energy GB, the smart meter consumer-information campaign, and spoke to energy firms to compile these tips. That is why the Department of Information Technology,Taipei City government established the "Taipei Smart City . The organisation which runs the smart meter wireless network (the DCC) says that almost all of the dormant meters it can identify and upgrade are now connected. I can't really grumble as it is better than what I had with the dumb meters but I am not sure how the older generation will get on with it if even I struggle. How to re-pair a British Gas (Geo) In House Monitor (IHM). It has been proved already that most people with smart meters reduce their consumption. It's easy to use. In most instances, we're able to resolve the issue by repeating a service request that had previously gotten stuck. You wouldn't want neighbors to tap on that data! If you have a first-generation British Gas smart meter (SMETS1), it may lose its network connection if you switch to a different supplier. Some people have complained about the impact of smart meters on their health, in particular those suffering from electromagnetic sensitivity or electromagnetic hypersensitivity. Several British Gas customers have experienced issues with their smart meters. Has anyone else had a bad (or good) experiences with British Gases Smart Meters? Contact your energy provider if your smart meter still isn't connecting properly. I have not read it all yet, but the section you have pointed out (4.4) does look promising! Video: Now smart meters are delayed AGAIN: Deadline for the national rollout of new energy reading devices gets put back to June 2025. For the most up-to date usage data, wed recommend setting your meters to send us a reading every half an hour (reach out to theSupport Teamif youd like us to update your reading schedule) and checking out theusage graphson youronline accountor OVO app (download forAndroidoriOS). This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I have been testing a pre-production Zigbee SEP 1.1 gateway that purports to solve this problem, ie to give you access to your data. I am a data geek and love stats, I am therefore happy to have a digital device monitor my energy usage as long as I am permitted access to said data! It should still show your gas and electricity use in real time, but the tariff information (and therefore what it thinks your energy is costing) may not be up to date. Why did I bother getting a Smart Meter..? via the mobile phone network (the installation engineer said it contained up to 4 mobile SIM cards, one for each of the 4 main UK mobile providers but I am not 100% sure this is true as I thought British Gas only used Vodafone [4]). I have the standard BG Smart Meter setup as well as my PV meter. Well be in touch as soon as were able to install smart meters at your home. about, plus tips on how to solve them. If you have a Chameleon IHD see yourS1 IHD guideorS2 IHD guide. Sorry, we're still checking this file's contents to make sure it's safe to download. The 'Phase 3' smart meter setup comprises of 4 components: According to the Landis+Gyr website the E470 is aligned to the UK Smart Metering Equipment Technical Specifications (SMETS). It's easy to upgrade to our smart Pay As You Go meters. Agreeing for your smart meter to send more regular meter readings should help the accuracy of your bills. You can do it on our online form until 14th October. Honestly I feel slightly safer this way. At the very least British Gas could make it possible to hook up a computer to the IHD to get the data? However I am not so enamored with the responsiveness of the screen and its menus. However if your home is in the remaining 0.75% you may not be able to have a smart meter that connects to the full network. The ZigBee smart energy profile requires this because the data being exchanged is quite sensitive and private. We reveal some of the most common smart meter problems and concerns we've heard I cant find one that will allow me to log in. Smart meters automatically send your meter readings to us, so youll get more accurate bills without having to lift afinger. 100119879. If you are affected, your smart meter should become smart again in future. Once the monitor has reset, you can press the power button to turn it back on. If you are changing to a new supplier, ask them whether they will be able to get automatic meter readings from your smart meter. If interested please respond here and I'll get in touch with you. Soon after, I moved to EDF and because suppliers don't operate a universal standard with these meters EDF cannot remotely communicate with my meters. I am going to see if I can get on this trial. This, as it seems, would not be as easy as I at first thought. Submitted by jeremfg (not verified) on Sun, 06/04/2014 - 21:39. Find out what to do if you energy company stops trading. 13months down the line does seem a bit crazy!! If youre concerned, check your latest statement, or in your energy companys app if you have it, to see whether your readings are marked as smart. Unfortunately I dont think spoofing the MAC with a Xbee/Arduino will work because, like you say, you also need the encryption keys (not that I have tried it ;-)). This does allow me to hook a light sensor up to it to count pulses and therefore calculate Electricity usage but this, to me, seems a bit backwards when I have the state of the art Smart Meter with Zigbee! Your in-home display should work fully again when your smart meters are connected to the national wireless network. I had British Gas smart meters installed a few years ago. Welcome to the Digital Spy forums. The DCC says its working with energy suppliers to do this. I did not realise .gov had published a new document. So I asked if I purchased a TRIO myself could I attach it, they said YES and they would help me configure it. This is a quick overview of the new Energy Monitor & t. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. In such scenario there is very little consumers can do. See this helpful one-minute video from Smart Energy GB How smart meters work or visit their website to read theirfrequently asked questions. Later I think the aforementioned gateway may come out in a version that does PV too. If your issue doesn't resolve itself, sign in to your Bulb account and let us know. Save my name, email, and website in this browser for the next time I comment. Would I be able to access it via USB? Indeed it does seem that it will be some time (if ever) before anyone other than the energy companies will benefit from Smart Meters. Attach the sensor Identify the live mains cable going into Insert and twist clockwise to clip the pins your electricity meter (it will be brown, red to the . in May. My TRIO says NOT COMMISSIONED when connecting to meters times out So why notget a quote If it can't resolve the issue remotely, it should send someone round to take a look. . If you're eligible, we'll contact you directly, so you don't need to worry about applying for this new support. To prevent unauthorised tweaking the ecoMeter IHD also requires a PIN number in order to access the advanced settings. OVO member but not got a smart meter yet? Many countries started smart city development plans and became the vanguards; such as the smart grid in the US, and the intelligent energy management in Amsterdam. And quite easy so. Even if your tenancy agreement says you dont need to ask for permission, its still a good idea to let the property owner or agent know before you request them. Unfortunately the gas one hasn't managed to connect and provide me with the information I wanted hence why I agreed to have them installed in the first place. By the end of the roll-out, 99.25% of Great Britain will be covered by the network these meters use. I am also astounded that BG do not support the Feed In circuit capability. Hi there! Consequently when my solar panel system is exporting more than I am consuming, the display shows the difference as net consumption. Hi Kevin, This is not too different from what Banks and Credit Cards already do in that they let you download your transactions into CSV files you can then import to Excel. Nevertheless, I would be very interested to see your perl script. But if your smart meter stops working in smart mode, youll need to take manual meter readings again. This was certainly not an easy process and, despite constant bombardment of TV adverts on television from British Gas about how smart meters are the latest and greatest thing, you would not believe the hoops I had to jump through to get them installed, and, even after finally getting agreement to have them installed, it then took a number of months to get an installation date followed by another age between the Electricity and Gas meters due to a problem following the install of the Electricity Meter where there was an "issue with communication with the Head End" which meant the engineer was forced to abort progressing with the install of the Gas Meter and the remainder of the work had to be rescheduled to a later date 4 months later! Thanks, Best answer by Nancy_OVO 9 January 2018, 13:08. So, Can you also send commands to your Smart Meter through that API? Good to hear back from you. Indeed it would be good if BG could put a system in place where additional trusted MAC(s) could be added to the HAN controller. If you've had your in-home display for less than 12 months and it has broken, your supplier should replace it free of charge. It would seem that at (least for now) the new Smart Meters from British Gas are a bit of a closed system where only British Gas can access 'my' stats. This process does not happen as frequently as it is possible to do so via a CAD however it does mean that your energy provider does have some data that you can access. Relax in our contemporary spacious rooms and sleep well on plush mattresses. Leaving me for a while with one Smart (Electricity) Meter and one Dumb (Gas) Meter, (this was not an issue for the supply of either utility but just grated against my OCD / geeky / impatient nature). As well as being unable to read your smart meters, your new energy firm probably wont be able to send the pricing information about your new tariff to your in-home display. Hi Paul, There are plans to add other additional Zigbee wireless frequencies better suited to longer range or coping with thick walls. For security reasons, software in the communications hub (the HAN coordinator) will prevent CADs from updating any data in smart metering equipment or from executing any functional capabilities of a smart meter. Thats more than 3.5 million meters, some of which will have lost their smart functions when they switched. They help by making you more aware of the energy youre using around your home. Seems pretty stable although only using the electricity readings at the moment. Interesting post Nice to see the point of view from a commodity consumer! Access the the smart meters via Zigbee is blocked for "security reasons", all that is offered to the consumer is the In-home Display device (which to be honest is a 5 min wonder with no way of getting at the real data). DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Well-suited for smart travelers, Hyatt Place New Taipei City Xinzhuang delivers an unforgettable stay experience. If your smart meter cant be upgraded, it will need to be replaced with a second-generation meter. The type you have depends mainly on when you had it fitted. So a more likely target could be British Gas servers where all the usage data is stored, either to sell it to criminals or the like. Hi If you have a British Gas Smart Meter Monitor, you can easily reset it by following these simple steps: First, find the reset button on the back of the monitor. Or is this something which Landis+Gyr may later be able to enable? Very similar installation experience, right down the many weeks of delay getting gas meter changed due to engineer being unable to register the gas meter at the same time as the electric on first attempt. Check if your in-home display has a flat battery or is unplugged. There are rules that companies must follow if they want to go through this process. Derek I too have solar panels, so that is worrying. Paul Willis Your energy supplier must give you seven days notice before it switches your smart meter to prepayment mode. Information for one fuel only, even when you have a smart meter for both gas and electricity. If thats the case, your smart meters will work like traditional ones until your new supplier can support them and you may need to provide manual meter readings. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. And, because they send automated meter readings, you get more accurate bills. Weve got some great advice to setting up your OVO account here: Great to see youre already keen to get your Pipit IHD up and running. To get smart meters from us, we need to supply your energy. I had British Gas smart meters installed a few years ago. Maybe the focus should be on pressuring the companies to provide web access to the data? In this case, you would need to submit your meter readings manually. Interested but not yet an OVO member? The Pipit home screen will show an 'Estimated Bill' cost for each supply. I think we need to put more pressure on British gas (and co) to open these so called smart meters up! One of the government document [Smart Metering Equipment Technical Specifications] states: Defining a HAN standard in SMETS 2 and the CHTS will provide the opportunity for suppliers and consumers to link devices to the smart metering equipment in the premises. Connecting to your smart meter Whenever your IHD is switched on, the screen will show the words Connecting to smart meterWhich may take around five minutes. There is also a Mini USB port on the back which is used to power the device (supplied with a 240V to USB power supply). Hello James, thanks for sharing your blog post and sorry that I must have missed it the first time! I can understand the user experience of people pairing zigby devices to the meter might be a support pain as well as a security one, so I could see the companies not wanting to go down this path. Devices connected locally to the HAN to allow consumers to access their smart metering data are referred to generically as CADs [Consumer Access Devices]. And my WIFI is via a TP-LINK box running as a WIFI extender through two consumer units to BT router, ds_Communications_Hub.pdf (trilliantinc.com), Which seems to confirm what you said but also says the TRILLANT Hub supports multiple IHD s which may be useful, The bit about Commissioned by Hand Held terminal means I probably do need an engineer. The Pipit home screen will show an Estimated Bill cost for each supply. So, as I see it, none of this will happen and this is costing us 12billion?! If your home is particularly large, or your in-home display is some distance from the smart meter, you are more likely to have problems. British Gas have considered the option of adding further MAC addresses for additional Zigbee devices, but there were security concerns that hubs may accidentally (or maliciously) be linked to incorrect smart meters (i.e. Submitted by simonn194 (not verified) on Thu, 12/02/2015 - 15:07. I have been having all sorts of problems with my trio forgetting my settings, particularly my WiFi details. More information can be found here:http://trilliantinc.com/library-files/datasheets/ds_Communications_Hub.pdf. Im not convinced the OWL monitors I am using are that accurate. Not all services are available to all customers at the current time. Out of interest, which facts in this post are erroneous relating to the security of the Trilliants hub? Your meter should become smart again once it is connected to the central wireless network so your supplier can read it. Hi, sorry I have missed your other post, I havent looked at this in a while as my trio isnt working properly. Despite the smart meter and the desktop display showing the feed in circuit option in the menu, it appears this will never be supported by BG. I have just posted a third instalmentblog post about my further troubles here:http://www.smartofthehome.com/2015/03/british-gas-smart-meters-part-3/, Open-source tools for energy monitoring and analysis. Submitting a meter read before the Energy Price Guarantee starts on . Paul; Yes I would also be very interested in your trial, for the same reasons. More about your appointment. Do you still think the comms hub will be locked up in this way? British Gas is a signatory to the SMICoP - REC Portalwhich has been approved by Ofgem. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. You may see these referred to as SMETS1 and SMETS2 respectively. Its easy to use. Submitted by Hertog on Fri, 14/03/2014 - 20:17. If your meter was faulty, an energy company can charge you retrospectively for the previous year if you have paid too little. I contacted the British Gas to ask whether it would be possible, unfortunately, it would seem, this is not possible due to a number of security restrictions which have been put in place on British Gass Phase 3 smart meter setup. What I really do not understand is the likes ofhttp://stopsmartmeters.org.uk/claiming that utility companies (and the Government) are going to start using smart meters to spy on us and, even more extreme, that smart meters are frying our brains with radio waves. everyone has a right to their own opinion! Youre not alone. Just thought that this is a red herring for me. smart meters, broken down as follows: In 2022 we installed 905,852 smart meters, however 176,635 were replacement meters so do not count towards our target. I'm very interested in hearing how you got yours sorted! If your meter is positioned very high up, make sure you let your energy company know so the installers are prepared when they come to your home. I guess that probably wont work as the Raspberry Pi wont have the correct encryption keys.. On the back on the unit is a badge saying "Zigbee Certified Product" again giving me hope that Zigbee is becoming more mainstream. To further increase security British Gas also change the keys, used to encrypt smart meter traffic, every few months.